T&C’s
Credit card fees paid to us for trips, deposits of accommodation, transport and luggage storage are not transferable or refundable. Please note that deposits on bookings are also non-refundable.
If you are unable to make your trip / or travel and give us notice outside of 3 weeks from start date – most tours, hostels, bus passes and camper / car hire will allow a free change of date, have your tickets changed to open dated or make a credit voucher for the same amount available, we do have a change fee of $30.
To change any part of your product (date, time, product etc) there is a $30 change fee.
Notice of changing / cancelling a tour or product is actioned / processed when we action or see your email of the change or cancellation.
It is your responsibility to notify us of any ticket discrepancies before your trip’s start date. Please read through the details on your voucher/tickets thoroughly before the start of your trip to ensure all details such as passenger names, ages and dates of travel on all vouchers/tickets are correct. If we are notified during the tour of any of these discrepancies we may not be able to update your tickets or re-book.
It is the responsibility of all passengers travelling to advise both your travel agent at the time of booking and check-in agent before boarding of any medical conditions including food allergies you may suffer from.
Trips/Packages cancelled within 3 weeks of start date by the customer incurs a 100% cancellation fee – or we will do our best to open date what we can with a change fee.
If you cancel your travel altogether without setting your tickets to open dated or date change, or not obtaining a credit voucher – the individual tour / activity company, hostel, bus company and car & camper hire’s cancellation policy comes into affect.
On top of their policy, 5% – 15% of the value of the travel that was booked on your behalf and cancelled will be lost out to the system’s fee & any fees that we have incurred during the booking process, if tickets aren’t date changed or open dated to use sometime in the future (“Cancellation Fee”).
If the tour operator cancels your tour, you’ll receive 100% refund minus any fees (5-15%) to cover the cancellation, and refund process (System’s / Admin’s Fees etc) (costs occurred to us during the booking & cancellation process), or you can obtain full credit, or open dated tickets.
In addition, if a Service Provider charges us for the cancelled travel, this amount is from your refund that we are charged on your behalf by the Service Provider.
The Cancellation Fee will apply in all cases where a tour is able to run. For example, if you are unable to reach a tour due to an “act of God” (for example a road is cut off due to flooding) the normal Cancellation Fee will apply if the tour still runs in your absence or would have run but for your absence (except due to Covid). If a tour or other travel service is cancelled by the Service Provider, we will refund you the amount paid for the tour or other travel service less 5-15% system’s fee. This full refund minus fee is subject to a fully refundable amount being given to Travel Playground from the supplier who is cancelling. We highlight here that all suppliers have different cancellation terms, and is on a case by case basis, please see each tour / hostel operators terms and conditions policy on their own website.
To re-issue tickets there is a $30 fee.
If your booking has been re-booked by you / had a change we don’t allow for re re – bookings or changes again.
Where a refund or other payment applies, you may choose to transfer the whole cost of the tour to another tour. Whilst we normally attempt to process refunds swiftly (within 3 weeks), situations (such as natural disasters, etc) may result in up to 3-4 weeks processing time, due to high volume.